>> I would say
for me specifically it's knowing
the community that you service.
Being open-minded to what
it is they want to share.
Being open to receive
what they have to give
and the people already know
within themselves what the
problem is so you just got
to be open-minded to what it
is they're sharing with you.
You know what it is they need
and really knowing what their
needs are rather than I'm going
to help you because
this is what you need.
Instead, you know,
how can I help you?
What can I do for you?
What is it that will make
you more comfortable,
you know, to work with them?
So I think the bottom
line is being open-minded
to what you're going to
receive from the people.
>> Knowledge check--
experiential evidence.